Make work your adventure at Beech Mountain Resort. We are a community of adventurers and outdoor enthusiasts. Beech Mountain Resort is committed to providing a once-in-a-lifetime experience to our guests and employees. Our team is made up of dedicated and compassionate individuals who are committed to providing an outdoor experience for all. Join us today and make work your adventure.
Our cashiers work in the ticket booth and provide guests with the tickets and forms they need to enjoy our winter activities. Ticket cashiers are responsible and personable, and are the initial point of contact for our guests. Full and part-time positions with flexible hours are available.
Responsibilities:
- Provides excellent customer service to enhance our guests experience at the resort
- Provide customers with relevant and knowledgeable information
- Responsible for turning in all cash, credit reports and receipts into Cash Control
- Keeps ticket station/booth clean and organized
- Attend and complete all required training sessions and obtain all online certifications from applicable binding and helmet manufacturers Attend vendor led clinics.
- Provide consistent exceptional customer service.
- Assist guests through the rental process. Assisting them in the proper selection of equipment. Ensure that all equipment is adjusted for the specific renter utilizing industry standards. Offer every guest rental upgrades, boots, skis and snowboards. If they accept, ensure that they pay the cashier for the upgrades.
- Provide appropriate instruction on rental equipment’s use and customer responsibility. Ensure that the rental customer signs all appropriate waivers.
- Properly utilize the computerized rental solutions system to ensure all equipment is correctly checked out and checked in when returned. Maintain a complete record. Notify the Rental manager of any operations issues that arise.
- Examine all rental equipment as it is rented and returned for general condition and damage, ensuring that the equipment is safe for the next guest. If it is deemed not unsafe, notify the rental manager and place equipment at the repair bench. If the equipment was damaged by the returning renter, appropriate repair fees are assessed and the customer is directed to the cashier for payment.
- Consistently monitor guest flow and needs to expedite the rental process.
Requirements or Qualifications:
- Computer proficiency and ability to operate a cash register
- Customer service experience is a plus
- A love of snowsports or an interest in learning
- Four-wheel drive/AWD/snow chains required
- Ski or snowboard experience is not required